The pandemic has accelerated the ongoing transformation in the nature of work, who does it, and where. While the profound changes we can see today are encouraging to many people, others fear they will only amplify the existing inequality. Therefore, it is up to us to use this as an opportunity to make a positive difference - here we are, responsible for creating the future of work. By harnessing technology and embracing change, we can develop a system that is more equitable and beneficial for all.
Digital transformation
We have long known that digital transformation is a necessary investment as a source of long-term benefits and market advantage. However, astonishingly, 50% of companies are still struggling to make the transition. Digital transformation involves investment in technology, infrastructure, and personnel, as well as a new organizational culture and attitude. All of this results in increased efficiencies, cost reductions, and the potential to introduce new products and services. Ultimately, digital transformation can open up chances to develop new business models and deliver value to customers in novel ways.
Security
Companies must think critically about the safety and privacy repercussions that come with digital transformation. Cyber attacks are one of the most severe threats facing the world today, reports the World Economic Forum. In the third quarter of 2022, 15 million data records were exposed worldwide as a result of data breaches. Working remotely can put a company's data at risk in a variety of ways, so it is crucial that employees are educated on the importance of following cybersecurity policies. Training provides them with the knowledge they need to recognize dangerous situations, such as hacking and phishing attacks through manipulation or social engineering methods.
Automation
Workplace automation is a constantly evolving phenomenon. The growing use of AI, which will accelerate in the next two years, requires finding a balance between humans and automation. As an example, ChatGPT was launched by OpenAI in November 2022 and has already been blocked in New York City schools due to fraud concerns. The technology industry should create policies to ensure that this and other similar technologies are used responsibly and ethically.
Communication
The rise of remote working has changed the way people communicate, with many now using digital tools, including instant messaging and video conferencing. This requires a higher level of discipline, as it is more difficult to read social cues from a distance. The key is to communicate effectively - paying particular attention to what is being said, to whom, and in what time zone. This will ensure that messages are received in the right way, without causing frustration and wasting time.