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JAMES F.
KENEFICK
JAMES' BLOG
Leadership and Technology Insights and News
What Happens When AI Works for Agents, Not Just the Business?
Agentic AI empowers customer service agents, transforms workflows, boosts retention, and drives better business outcomes—beyond automation.
11 hours ago
The Missing Link Between Automation and Human-Centered CX
Agentic AI bridges automation and human empathy, empowering agents and transforming CX into a proactive, orchestrated experience
Jul 31
Communication in the Era of Remote Work
Principles of Communication in the Era of Remote Work
Mar 2, 2023
Power of AI with ChatGPT for Marketing Success
Five Ways ChatGPT can Boost your Marketing Success
Feb 20, 2023
The Future Has Already Arrived
Four Most Significant Trends Emerging in the Future of Work
Feb 16, 2023
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