JAMES' BLOG

A board-ready roadmap to turn Managed IT into a growth lever with Agentic AI—architecture, controls, ROI, and 90-day actions aligned to NIST CSF 2.0, ISO 27001, and the EU AI Act.

Boards are done buying AI slideware. They want hard efficiency gains in CX and security without  tripping regulators or opening new attack surfaces. At the same time, CX leaders are under pressure to lift first-contact resolution, CISOs have to prove control maturity in language auditors respect, and COOs are expected to automate workflows that can survive a subpoena—not just a demo. The downside of getting this wrong is brutal: breaches now routinely run into millions once y

Turn Managed IT into a growth engine by evolving the vCIO role into an agent orchestrator—with identity, policy-as-code, and observability mapped to NIST CSF 2.0 and ISO 27001.

Mid-market team s are piloting “agents” to resolve tickets, issue refunds, and triage alerts—but most stumble when agents hit messy, stale, or siloed data. The result: hallucinations, failed automations, and risk. The fix isn’t “more data”—it’s  Minimum Operable Data (MOD) : the smallest, governed slice of trustworthy data required for safe autonomy in Customer Experience (CX)  and Security Operations (SOC) .    Executive brief (what leaders must know now)  MOD > big data.  I

Build, buy, or blend AI? Combine embedded, BYOAI, and custom solutions with TRiSM governance—partner with Better World Technology to scale securely. Scale fast.

AI is now a boardroom priority. The fear of falling behind often triggers rushed launches, oversized infrastructure bets, and vendor commitments without a clear business case. The result: overspending, pilot fatigue, and stalled adoption—leaving leaders defending decisions to boards, regulators, and shareholders. At Working Excellence (WEX) , we help leaders select, fund, and scale  AI use cases with rigor. Our AI Investment Discipline Framework  cuts waste, validates assumpt

Generative AI (genAI) has moved beyond novelty. It is no longer just about writing emails or automating code—it is fast becoming a core engine for innovation, productivity, and competitive advantage across industries. Enterprises now face a pivotal question: how to harness genAI responsibly, strategically, and at scale. hm At Working Excellence (WEX)—a U.S. consulting and engineering firm focused on AI at scale—we help organizations move past experimentation and build discipl

Pilots are safe, but not transformative. Building AI-agent-first enterprises means scaling autonomy, embedding trust, and rethinking operating models.

Finance has always been about speed, precision, and trust. But in today’s markets, milliseconds can mean millions. Risk shifts in real...

Agentic AI transforms supply chains—optimizing procurement, rerouting shipments, and negotiating in real time to build resilience amid global volatility.

Agentic AI transforms SOCs by triaging alerts, hunting threats, and containing breaches—boosting efficiency, cutting burnout, and closing the talent gap.

We’re not talking about another chatbot script buried in canned phrases. Generative AI chats are passé. The new benchmark? Agentic...