JAMES' BLOG

Build, buy, or blend AI? Combine embedded, BYOAI, and custom solutions with TRiSM governance—partner with Better World Technology to scale securely. Scale fast.

AI is now a boardroom priority. The fear of falling behind often triggers rushed launches, oversized infrastructure bets, and vendor commitments without a clear business case. The result: overspending, pilot fatigue, and stalled adoption—leaving leaders defending decisions to boards, regulators, and shareholders. At Working Excellence (WEX) , we help leaders select, fund, and scale  AI use cases with rigor. Our AI Investment Discipline Framework  cuts waste, validates assumpt

Generative AI (genAI) has moved beyond novelty. It is no longer just about writing emails or automating code—it is fast becoming a core engine for innovation, productivity, and competitive advantage across industries. Enterprises now face a pivotal question: how to harness genAI responsibly, strategically, and at scale. hm At Working Excellence (WEX)—a U.S. consulting and engineering firm focused on AI at scale—we help organizations move past experimentation and build discipl

Pilots are safe, but not transformative. Building AI-agent-first enterprises means scaling autonomy, embedding trust, and rethinking operating models.

Finance has always been about speed, precision, and trust. But in today’s markets, milliseconds can mean millions. Risk shifts in real...

Agentic AI transforms supply chains—optimizing procurement, rerouting shipments, and negotiating in real time to build resilience amid global volatility.

Agentic AI transforms SOCs by triaging alerts, hunting threats, and containing breaches—boosting efficiency, cutting burnout, and closing the talent gap.

We’re not talking about another chatbot script buried in canned phrases. Generative AI chats are passé. The new benchmark? Agentic...

In a world that no longer waits, governance must evolve. The era of static, checkbox-driven Governance, Risk and Compliance (GRC) is...

Agentic AI empowers customer service agents, transforms workflows, boosts retention, and drives better business outcomes—beyond automation.

AI is more than efficiency, it’s reshaping workforce strategy. From talent enablement to culture evolution, it empowers people to do their best work.

Discover why not adopting AI in CX costs far more than implementation—delayed innovation quietly erodes loyalty, morale, and competitive advantage.